Cathay Pacific fires workers amid discrimination row and foreigner worship claims

Cathay Pacific Airways today dismissed three flight attendants following allegations of discrimination in opposition to non-English audio system. The incident occurred on flight CX987 from Chengdu to Hong Kong and led to widespread concern, prompting the airline to issue a sincere apology.
Cathay Pacific CEO Ronald Lam announced the employees dismissals after an inside investigation and reiterated the company’s zero-tolerance strategy to critical violations of company guidelines and ethics.
Lam additionally said that he would lead a cross-departmental working group to evaluation service processes, staff coaching, and related systems in order to enhance service quality. The major goal is to make sure that all Cathay Pacific staff respect passengers from completely different backgrounds and cultures and supply professional and constant service across all areas served.
The controversy started when a passenger on the flight from Chengdu shared an internet publish claiming that flight attendants complained about passengers in English and Cantonese. They allegedly made fun of a passenger for asking for a carpet as a substitute of a blanket in English. A recording of the dialog was circulated widely online, but its authenticity couldn’t be verified by Reuters. This incident sparked criticism on social media.
Cathay Pacific has been working to rebuild its status as it recovers from the Covid-19 pandemic. Ultimate to flight cancellations, border closures, and strict quarantine measures for the crew, resulting in substantial staff reductions since 2020.
Hong Kong’s Chief Executive, John Lee, commented on the discrimination incident, stating that it was critical and must not be repeated. He emphasised that the actions of the flight attendants hurt the emotions of each Hong Kong and mainland compatriots, damaging Hong Kong’s traditional culture and values of respect and courtesy..