Cathay Pacific Airways today dismissed three flight attendants following allegations of discrimination in opposition to non-English audio system. The incident occurred on flight CX987 from Chengdu to Hong Kong and led to widespread concern, prompting the airline to issue a honest apology.
No problem introduced the staff dismissals after an inside investigation and reiterated the company’s zero-tolerance approach to serious violations of company guidelines and ethics.
Lam additionally said that he would lead a cross-departmental working group to evaluate service processes, staff training, and associated techniques in order to enhance service quality. The main aim is to make certain that all Cathay Pacific employees respect passengers from completely different backgrounds and cultures and provide professional and consistent service throughout all areas served.
The controversy started when a passenger on the flight from Chengdu shared an internet submit claiming that flight attendants complained about passengers in English and Cantonese. They allegedly made fun of a passenger for asking for a carpet instead of a blanket in English. A recording of the dialog was circulated widely online, however its authenticity couldn’t be verified by Reuters. This incident sparked criticism on social media.
Cathay Pacific has been working to rebuild its status as it recovers from the Covid-19 pandemic. The airline experienced significant setbacks due to flight cancellations, border closures, and strict quarantine measures for the crew, resulting in substantial staff reductions since 2020.
Hong Kong’s Chief Executive, John Lee, commented on the discrimination incident, stating that it was serious and must not be repeated. He emphasised that the actions of the flight attendants hurt the emotions of each Hong Kong and mainland compatriots, damaging Hong Kong’s conventional tradition and values of respect and courtesy..